Strengthening Your Guest Experience Teams

Do you ever wonder what will help your Guest Experience Teams become better, stronger, healthier? Do you find yourself managing the tension that comes with being short on volunteers, while trying to recruit, onboard, and train new volunteers and leaders? Maybe you are deciding where to focus your attention: on the guest or caring for the volunteers on these teams. Do you find it challenging to balance dreaming up fun, engaging moments while maintaining the necessary organizational structure and complexities of these teams? Come join us to find out what we have learned over the last two years about managing these tensions while also strengthening our Guest Experience teams!